Reputation
Jay Purcell is a seasoned professional with extensive experience in customer success and implementation management. Currently serving as the Global Head of Implementation at Reputation since October 2018, Jay oversees and allocates projects in the EMEA region, ensuring optimal client engagement by leveraging team strengths. Previously, Jay held roles including Customer Success Manager for EMEA at Reputation, Senior Aggregator Relationship Manager at Cardif Pinnacle, and Aggregation Manager at GoSkippy Insurance, successfully managing key partnerships and optimizing performance across various insurance products. Jay's career began at Endsleigh Insurance, where foundational roles included Aggregator Account Manager and Insurance Consultant, consistently outperforming sales targets. Jay holds a BEng in Computer Engineering from Liverpool John Moores University.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.