Johnathan Duong

Johnathan Duong is a seasoned professional with extensive experience in global technical support and customer success management, currently serving as Manager of Global Technical Support at Reputation since August 2016. In this role, Johnathan has demonstrated expertise in project management, overseeing support operations, and strategic resource allocation. Previous positions include Supervisor of Global Technical Support, where achievements included spearheading the Support Subject Matter Expert program and consistently exceeding NPS and client SLAs. Johnathan's background also encompasses leadership roles at General Motors, Crexendo Business Solutions, and T-Mobile, focusing on team management, training, and sales performance, complemented by a Bachelor of Science in Business from California State Polytechnic University-Pomona.