Robert Walsh is an accomplished Technical Support Engineer with extensive experience in customer support and problem-solving across leading technology companies. Currently employed at Rescale since May 2022, Robert effectively troubleshoots and resolves customer issues while ensuring effective communication with engineering and product management teams. Prior experience includes a role as a Product Support and Services Engineer at IBM, and a Technical Support Engineer position at SAP, where Robert achieved high customer satisfaction by performing root cause analyses in complex environments. Earlier experience as a Sales Assistant at Clarks involved driving sales and providing exceptional customer service. Robert holds a Bachelor's Degree in Computer Systems Networking and Telecommunications from the National College of Ireland, earned from 2012 to 2017.
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