ResDiary
Laura Barnes is an experienced professional in customer success and reservations management, currently serving as a Senior Customer Success Manager and previously as an Account Manager at ResDiary since January 2015. Prior to this role, Laura held the position of Sales & Events Manager at Hotel Du Vin from May 2013 to January 2015 and worked as a Reservation Consultant on a freelance basis from October 2011 to May 2013, where expertise was developed in enhancing reservation teams for various London restaurants and bars. Laura's career also includes pivotal roles at Four Seasons Hotels and Resorts and as Head of Reservations at belowzero restaurant + lounge | ICEBAR LONDON. Educational background includes attendance at St Clement Danes.
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ResDiary
ResDiary is a flat-fee, online reservation system, designed to help hospitality operators run a smooth service. Thousands of restaurants, bars, clubs, and hotels across the world use ResDiary to manage their bookings; from taking online reservations to managing tables, selling tickets, and processing online payments. The software delivers market-leading yield and table management technology, while helping build customer databases and profiles to develop relationships and loyalty. ResDiary is a trusted supplier to some of the world’s top restaurants including The Hand and Flowers, The Houses of Parliament, and Martin Wishart. The company also provides solutions for thousands of independent venues and groups like Giggling Squid, TGI Fridays, and Turtle Bay. ResDiary supplies enterprise solutions to Qantas in Australia, as well as to the Accor Hotels Group globally. Headquartered in the UK, ResDiary has team members and licensees in the UK, Ireland, New Zealand, Australia, US, Italy, France, Canada, Denmark, Sweden, Norway, Singapore, Indonesia, The Philippines, and South Africa.