Research Institute for Sustainability (RIFS)
Katharina G. is an experienced professional in the fields of fraud prevention and customer service, currently serving as the Fraud Prevention Team Manager at Agoda since May 2012. In this role, Katharina oversees the monitoring of payment declines and chargebacks while managing and motivating a team to investigate fraud issues. Prior to this position, Katharina worked as a Fraud Prevention Specialist and a Customer Support Specialist, where responsibilities included identifying fraudulent activities and handling customer inquiries. Previous experience includes roles at Starwood Hotels & Resorts as Guest Service Manager, and various front office trainee positions at Piccolo Hotel Kuala Lumpur, Berjaya Times Square Hotel, and Miri Marriott Resort and Spa. Katharina holds a Bachelor of International Business with a focus on Hotel and Tourism Management from the University Centre "César Ritz."
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Research Institute for Sustainability (RIFS)
The Research Institute for Sustainability (RIFS) conducts research with the aim of investigating, identifying, and advancing development pathways for transformation processes towards sustainability in Germany and abroad. The institute was founded in 2009 as the Institute for Advanced Sustainability Studies (IASS) and has been affiliated with the Helmholtz Centre Potsdam - GFZ German Research Centre for Geosciences under its new name since 1 January 2023 and is thus part of the Helmholtz Association. Its research approach is transdisciplinary, transformative, and co-creative. The Institute cooperates with partners in science, political and administrative institutions, the business community, and civil society to develop solutions for sustainability challenges that enjoy broad public support. Its central research topics include the energy transition, climate change and socio-technical transformations, as well as sustainable governance and participation. A strong network of national and international partners and a Fellow Programme supports the work of the Institute.