Katharina Götting

Katharina G. is an experienced professional in the fields of fraud prevention and customer service, currently serving as the Fraud Prevention Team Manager at Agoda since May 2012. In this role, Katharina oversees the monitoring of payment declines and chargebacks while managing and motivating a team to investigate fraud issues. Prior to this position, Katharina worked as a Fraud Prevention Specialist and a Customer Support Specialist, where responsibilities included identifying fraudulent activities and handling customer inquiries. Previous experience includes roles at Starwood Hotels & Resorts as Guest Service Manager, and various front office trainee positions at Piccolo Hotel Kuala Lumpur, Berjaya Times Square Hotel, and Miri Marriott Resort and Spa. Katharina holds a Bachelor of International Business with a focus on Hotel and Tourism Management from the University Centre "César Ritz."