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Fredricka Brown

Customer Support Manager at Resident

Fredricka Brown, M.Ed. has a strong background in customer service roles, ranging from Customer Care Representative to Customer Support Manager. With experience in various companies such as Safety-Kleen, AmerisourceBergen, and Neiman Marcus Group, Fredricka Brown, M.Ed. has demonstrated skills in resolving customer problems, assisting with orders, and managing a team of customer service agents. Fredricka Brown, M.Ed. holds a Master of Education in Educational/Instructional Design and Technology from West Texas A&M University and a Bachelor's Degree in Sociology from the University of North Texas at Dallas.

Links

Previous companies

AmerisourceBergen logo
Safety-Kleen, Inc. logo
Neiman Marcus Group logo

Timeline

  • Customer Support Manager

    June, 2023 - present

  • Service Recovery Supervisor

    February, 2021

  • Customer Success Supervisor

    August, 2020

  • Customer Success Lead

    October, 2019

  • Customer Success Advocate

    May, 2019

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