Nikhil Chawla

Nikhil Chawla is an accomplished executive currently serving as Chief Customer Officer and Chief Marketing Officer at Resilience, where leadership spans CX Design, Customer Success, and Security & Risk Services, with a focus on SaaS renewals and customer health metrics since May 2023. Previously, Nikhil held the position of EVP, Global Integrated Client Lead at dentsu international, overseeing major accounts like American Express across multiple markets. Nikhil's extensive experience also includes roles as Global Client Lead at J. Walter Thompson Worldwide for Johnson & Johnson and Vedanta, and as Board Member at Schools That Can. Additionally, Nikhil co-founded Workhorse Mobile, contributing to the development of a real-time mobile platform, and co-founded Atlas, a marketing services start-up. Education credentials include a BS in Industrial Engineering and Economics from Northwestern University, alongside earlier schooling in New Delhi and Maryland.