Erin Munoz, MS, is a Customer Experience Program Manager at ResMed, with prior experience as a Customer Experience Analyst at Quartz Health Solutions, where member communication and feedback were central to the role. At Graco, Erin held multiple positions, including QMS VoC Supervisor, Marketing Manager for the Process Division, and Channel Marketing Specialist, contributing to the development of customer service programs and marketing strategies. Erin's earlier experience includes teaching English as a Foreign Language and various internships in human resources and accounting. Educational qualifications include a Master's degree in Training and Development, an Organization Development Certificate, and a Bachelor of Arts in Spanish Studies from the University of Minnesota and University of Wisconsin-Stout.