Matthew Eng is an experienced design professional with a robust background in User Experience (UX) operations and leadership. Currently serving as CX Ops Lead at ResMed since March 2022, Matthew previously held the position of DesignOps Manager at Genesys, where foundational practices for a scalable UX team were established during the pandemic. With a rich history at IBM as a Senior Design Lead and Team Lead for UX Research, Matthew fostered collaboration and implemented research-driven strategies that enhanced product development. Previous roles at various design and technology firms, coupled with teaching experience at Austin Community College, showcase Matthew's commitment to advancing UX practices and educating future designers. Educational achievements include degrees from Bucknell University, Austin Community College, and the School for International Training.
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