Dylan Prete

Dylan Prete is a skilled Customer Success Solutions Architect with extensive experience in deploying AI Virtual Support Agents, leading to significant reductions in service desk volume and increased customer renewals. Currently at Resolve since August 2025, Dylan has demonstrated leadership in AI technology implementations across enterprise clients. Previous roles at Espressive involved designing AI solutions for automation and enhancing support operations efficiency. Before transitioning to customer success roles, Dylan served as an Office Manager and Project Manager, overseeing vendor relationships, project timelines, and operational efficiency while managing client interactions. Dylan holds a Bachelor’s degree in New Communications Media from State University of New York Cortland and a Certificate of Undergraduate Studies in Project Management.