Your Vision + Our Platform = Brand Advocates

All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates.

Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line.

Resonate is the leading Australian Voice of the Customer (VoC), Voice of the Employee (VoE) and NPS Management software provider. Through a structured methodology, Resonate.CX's platform is designed to systematically improve customer experience. 

We’ve built one of the world’s leading VoC, VoE, and Experience Management – platforms that empower delightful experiences and drive revenue for our customers across industries, for brands that want to take the lead using the “experience advantage.” 

AI/ML

Enterprise Software

Software

Technology

Resonate CX

Resonate CX's headquarters in North Sydney, Australia

This department focuses on the design, development, and quality assurance of software applications.

Software Development

This department focuses on ensuring customer satisfaction and maintaining long-term relationships with clients.

Customer Success

The Engineering Team at Resonate CX is responsible for developing and maintaining the company's cutting-edge VoC, VoE, and Experience Management platforms. This team leverages AI and machine learning to build scalable and robust systems that analyze customer and employee interactions, delivering actionable insights. They collaborate closely to enhance platform capabilities, ensuring it meets the evolving needs of clients while maintaining high standards of quality and reliability.

Engineering Team

The Customer Success and Support team at Resonate CX is dedicated to ensuring our clients maximize the value from our platform. This team provides personalized guidance, proactive recommendations, and technical support to enhance client experiences and foster brand advocacy. They work closely with customers to understand their needs, resolve issues, and drive sustainable results through our AI and machine learning insights.

Customer Success and Support

This department focuses on creating user-centered designs that enhance the functionality and aesthetic appeal of products.

Product Design

This department focuses on analyzing data to derive insights and support decision-making processes.

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Other teams

Customer Success

Engineering Team

Customer Success and Support

Product Design

Data Analytics