Joanna Niles

JoAnna Niles, CAPM, CSPO, possesses extensive experience in application support and project management, having served as an Application Support Specialist at Resorts World New York City and as a Digital Project Manager while self-employed. Previous roles include Project Manager Scrum Master at Hyphen and a series of positions at Akkadian Labs, where JoAnna advanced from Application Support Engineer I to Application Support Engineer II - Projects, as well as UC Application Support Specialist. JoAnna's career also includes a role as UC Application Support Specialist at Fidelus Technologies. Educational credentials include a Master of Science in Information Design & Technology from SUNY Polytechnic Institute and a Bachelor of Technology in Computer Systems Technology from City Tech, CUNY.