Daniel Gruner

Daniel Gruner, MBA, is an accomplished Customer Success Manager currently engaged at Responsive, overseeing a portfolio of approximately 60 accounts with annual recurring revenue ranging from $10k to $120k and achieving a gross retention rate of 96.5%. Previously, at Accruent, Daniel served as the Digital Customer Success Team Lead, where a new customer success program was established for over 1,000 customers, accompanied by the development of customer playbooks and mentorship for seven Digital CSMs. As a Customer Success Manager in the healthcare sector, Daniel managed around 40 mid-market and enterprise accounts, successfully surpassing retention goals by 19% on average while demonstrating ROI for clients. Educational qualifications include a Master of Business Administration from the University of Louisiana at Lafayette and a Bachelor of Arts in Management with a minor in Marketing from Southeastern Louisiana University.