Michael Forney

Michael Forney has a diverse work experience spanning several industries. Michael is currently serving as the Vice President of Customer Success at Responsive since July 2022. Prior to this, they worked at IBM Watson Media, where they held the positions of Head of Strategic Partnerships & Customer Success from January 2022 to June 2022, and Head of Customer Success from May 2019 to January 2022. Michael also had an extensive tenure at UStream as the Director of Customer Success - Video Streaming, starting in September 2015 and ending in May 2019 when the company was acquired by IBM. Additionally, they have relevant experience in the military as Battalion S4 (Logistics) from March 2015 to November 2016 in the Army National Guard. Michael also held various leadership roles in the military, such as Company Executive Officer, Tank Platoon Leader, and Scout Platoon Leader. Michael began their career as a ROTC Cadet/Junior Officer from October 2008 to January 2011. In terms of other experiences, they worked at BrightTALK as a Senior Operations Manager - Customer Support & Customer Success from September 2014 to September 2015 and as a Customer Support Manager from March 2012 to September 2014. Michael also served as a Functional Analyst at Accenture from July 2010 to March 2012 and as an Audit and Investigation Intern in the Office of the Inspector at PBGC from May 2008 to June 2010. Furthermore, they gained experience as an Analyst Intern at JKMilne Asset Management from June 2007 to August 2007 and as the Assistant Director of Financial Affairs at The Global Language Network from October 2006 to May 2007.

Michael Forney pursued their education with a focus on business and psychology. Michael earned their Bachelor of Business Administration degree from The George Washington University School of Business between 2006 and 2010. During this time, they studied finance, international business, and psychology. Michael also attended Loyola Marymount University for a year from 2005 to 2006, where they studied macroeconomics, communication, and English literature.

In 2007, Michael briefly attended Sciences Po, although the degree name and field of study are unspecified. Additionally, from 2008 to 2010, they participated in the United States Army's Reserve Officer Training Corps program at Georgetown University, although they did not obtain a degree during this period.

Apart from their formal education, Michael Forney has also obtained several certifications. Notably, they received the CS Leadership Certification from Sales Assembly in December 2022, showcasing their expertise in leadership in the customer service field. Michael also holds a Salesforce.com Certified Administrator certification from Salesforce, earned in April 2015. Additionally, Michael has a Project Management Professional certification from the Project Management Institute (PMI), although the specific date of obtaining this certification is not provided.