Milcah U.

Milcah U. serves as a Customer Success Onboarding and Enablement Specialist at Responsive, focusing on developing comprehensive onboarding programs and managing training initiatives for multiple teams. Prior to this role, Milcah held positions as a Customer Onboarding Consultant and Customer Success Manager at Optimove, where relationship management and client advocacy were key responsibilities. Milcah's experience also includes an Operations Supervisor role at Iron Mountain, overseeing client services and process improvement, and internships at CHANEL, Movado Group, Inc., and The Port Authority of New York & New Jersey, contributing to engineering and operational projects. Milcah earned a Bachelor of Engineering in Engineering/Industrial Management and a Graduate Certificate in Systems Engineering Management from Stevens Institute of Technology.