Omar Joukhadar

Omar Joukhadar is an accomplished IT professional with extensive experience in technology service management and incident handling. Currently serving as the Head of Technology Service Management at Rest since June 2021, Omar leads a technology support team with a focus on IT governance, client relations, and vendor compliance. Prior experience includes managing major incidents, problem management, and change and release management at Kinetic IT, particularly for Qantas and Jetstar Airways, where responsibilities spanned service integration and operational oversight for IT changes. With a solid educational background in Information Technology, emphasizing network security, Omar has developed a comprehensive skill set in IT support, operations, and continuous service improvement.