Santiago Novillo currently serves as a Senior Business System Analyst at Restaurant Brands Ltd NZ since January 2023. Previous experience includes roles as a Desktop Support Engineer at Movio from April 2018 to April 2022, and as a Desktop Support Analyst at Auckland Transport, where Santiago provided level-2 IT service desk support to over 1500 internal customers in a Microsoft Office 365 environment from September 2017 to April 2018. Earlier, Santiago was a Technical Support Specialist at Concentrix Delivery Center, delivering level-1 technical support to Apple customers in the Asia-Pacific region and achieving a customer satisfaction rate exceeding 95%. Santiago's educational background includes a Postgraduate Diploma in Business from The University of Auckland, as well as diplomas in Computer Systems Support and IT Technical Support from the International College of Auckland.
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