Retail Energy Code Company
Helen Charlton serves as the Chair of the Financial Services Consumer Panel since June 2022 and holds the position of Non-Executive Director at the Retail Energy Code Company since May 2021. As a Trustee and Chair of the Board of Trustees for the British Gas Energy Trust from March 2019, Charlton oversees charitable activities focusing on poverty alleviation, particularly fuel poverty. Previous roles include independent consulting for Sia Partners and educational consultancy with Schoolsmart, alongside significant contributions to consumer advocacy through positions at the Consumer Council for Water and as a Board Member for Postwatch. Charlton has a Master’s Degree in History from the University of Cambridge and has been actively involved in various charitable and community initiatives, including project evaluation for The Henry Smith Charity.
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Retail Energy Code Company
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We are the Retail Energy Code Company – an independent, not-for-profit organisation responsible for the Retail Energy Code (REC). We own, maintain, and develop the Code – a set of rules for operating in the retail energy sector. All licensed energy suppliers, gas transporters, electricity distribution network operators, metering operators, and the Data Communication Company (DCC) must comply with the REC. As part of managing the REC, we are responsible for delivering and improving vital services, from the Central Switching Service to the Energy Theft Tip Off Service. We also run programmes of work to improve these services and to drive positive change within the retail energy market. Through the code, the services we manage, and the programmes we run, we're dedicated to building a more effective and efficient energy market for the future.