John Vecchio is an experienced Escalation Engineer at Retool since October 2025, previously serving as a Senior Enterprise Support Engineer, Technical Multiplier at Atlassian from August 2021 to September 2025. At Atlassian, John performed advanced troubleshooting for Jira Enterprise customers, resolved over 2000 complex issues annually, and significantly reduced onboarding time for new support engineers. Prior to Atlassian, John worked as a Senior Technical Support Engineer, Technical Lead at Salesforce from August 2019 to August 2021, managing a team of engineers and enhancing support processes. John's experience also includes roles at Tableau Software, MiiR, and PPG Industries, where responsibilities encompassed high-level technical support, system administration, and IT training. John holds a Bachelor's degree in Political Science and Government from the University of Pittsburgh and an Associate of Arts and Sciences in Computer Science from the Community College of Allegheny County.
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