ReturnToWorkSA
Thea Galvez is an experienced Insurance Claims Service Analyst at ReturnToWorkSA since July 2019, where responsibilities include managing the resource planning cycle, leading projects on claims agent performance, and ensuring data integrity in claims processes. Prior roles within the same organization include Technical Officer and Claims Officer, focusing on serious injury claims management and technical support. Previously, Thea held positions at Gallagher Bassett, including Eligibility Officer and Claims Officer, where significant contributions to claims management and stakeholder education were made. Thea's earlier career includes roles in customer service and administration in the travel and hospitality industries, alongside engagement in leadership and administrative functions within AIESEC South Australia. Thea Galvez holds a Bachelor of Commerce in Marketing from the University of Adelaide, completed in 2018.
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ReturnToWorkSA
At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible. ReturnToWorkSA has replaced WorkCoverSA and we are responsible for implementing and managing the Return to Work scheme. We are a statutory authority set up under the Return to Work Corporation of South Australia Act 1994 to administer the Return to Work Act 2014.