Stephen Sutton

Stephen Sutton is an experienced professional specializing in customer engagement and training within the retail and tech industries. Currently serving as a BPO Specialist at Reverb since February 2018, Stephen collaborates with outsourcing partners to enhance service delivery. Previous roles at Reverb include Onboarding and Enablement Specialist, where Stephen developed training materials and conducted training sessions, and Customer Engagement Specialist, achieving high customer satisfaction rates. Stephen's background also includes positions at Bonobos as a Lead Guide, at Warby Parker in various capacities including Senior Advisor and Sales and Operations Advisor, and experience in social media as a Freelance Contributor for Scranton Gillette Horizon LLC. Stephen holds a Bachelor’s Degree in English Language and Literature with a focus on Creative Writing from New York University.