Karolina Majewska

Karolina Majewska is a Senior Subject Matter Expert in Payments at Revolut, with extensive experience in payment recovery and investigations since June 2017. Responsibilities include monitoring payment volumes, creating standard operating procedures, handling escalations, validating money transfers, and training new team members while managing a team of four. Previous roles encompass responding to transfer-related queries, processing indemnity claims, and improving payment integrations. Prior to Revolut, Karolina worked as an English Language Tutor and gained customer service experience as a waitress. Karolina holds a Master’s degree in English Philology from Jagiellonian University.