Shawn Marks is an experienced Principal Customer Support Engineer currently leading efforts on the GSP platform at Revvity, focusing on genetic and metabolic testing of newborns across a North American install base. Previously, Shawn served in various roles at PerkinElmer, including Principal Customer Support Engineer and Sr. Customer Applications Support Specialist, where key responsibilities included managing technical deployments, training field engineers, coordinating cross-functional teams, and overseeing customer communications for corrective actions. Shawn began a career in technical support with PerkinElmer and completed an earlier role as District Support Manager at Subway, demonstrating strong customer engagement and operational management skills. Shawn holds a B.S. in Biomedical Engineering with a specialization in Biomechanics from The University of Akron.
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