Our People. Your Greatest Asset. 

In today’s competitive BPO landscape, you need a partner with the right people to adapt, innovate and drive your business forward. 

At Rewardsco, we redefine what it means to outsource. 

As a leading international BPO powerhouse headquartered in Durban, South Africa, we work alongside you, understanding your unique needs and offering bespoke solutions for your market.

Partnering with us goes beyond a business decision, it’s a strategic move toward a globally connected, more efficient future for your company. 

Since 1996, we have used our tailored, scalable and cost-effective solutions to help companies FIND, WIN, RETAIN and GROW their customer base. 

From sales and distribution to support functions, we’re with you every step of the way, managing the full life-cycle of your customers’ journey through our optimised omnichannel solutions. 

How we do it: 
FIND: 
Lead Generation and Management
Sales and Marketing

WIN: 
Inbound and Outbound Sales
Invoicing and Collections

RETAIN:  
Customer Service and Support
Customer Retention, Churn and Win-back

GROW: 
Cross-Selling and Up-Selling
CX and Customer Lifecycle Management

Visit our website today and give your business the competitive edge by providing your customers with the support and service they deserve. 

Outsourcing

Rewardsco

Rewardsco's headquarters in Durban, South Africa

Trevor Koen

Mark Harris

Kirsty Fonzari

Sonja Lacey

Treshen Clarman

The Customer Operations team at Rewardsco is dedicated to enhancing the customer journey by ensuring seamless interactions across all touchpoints. They manage a range of functions from inbound and outbound sales to customer service and retention strategies. By coordinating efforts among senior managers, team leaders, and sales agents, this team drives customer satisfaction and loyalty, ultimately contributing to the growth and success of client businesses.

Customer Operations

The Information Technology team at Rewardsco plays a crucial role in ensuring the company's technology systems are secure, efficient, and innovative. They oversee IT infrastructure and operations, manage information security and fraud prevention, and facilitate agile project management to drive digital transformation. By aligning technology solutions with business strategies, this team enhances operational efficiency and supports the seamless delivery of services to clients across various channels.

Information Technology

The Product Development team at Rewardsco is dedicated to designing and enhancing innovative solutions that optimize the customer experience across all touchpoints. By leveraging expertise in UI/UX design, digital product management, and software development, this team collaborates to create scalable and user-friendly digital products that align with client needs, drive engagement, and support the company's vision of efficient and tailored BPO services. Their focus is on continuous improvement and innovation, ensuring that Rewardsco remains at the forefront of the outsourcing landscape.

Product Development

The Sales and Marketing team at Rewardsco drives growth by developing and executing strategic campaigns to attract and retain clients. They leverage market insights and innovative branding to create tailored solutions that meet customer needs, while managing lead generation and sales operations to optimize performance across diverse channels. This team plays a crucial role in enhancing customer engagement and fostering lasting relationships.

Rewardsco

Org chart

Teams

Customer Operations

Information Technology

Product Development

Sales and Marketing

Offices

Rewardsco

Org chart

Teams

Customer Operations

Information Technology

Product Development

Sales and Marketing

Offices

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