Elena Tenin Baum

Elena Tenin Baum has extensive work experience in the customer care and hospitality industries. In 2010, they started their career as a Front Office Supervisor at Mantra on Kent and later became a Front Office Assistant Manager from February 2011 to October 2014. Elena then joined SiteMinder in October 2014 as a Customer Support & Implementation Analyst in the Specialist Services Team until June 2019. Additionally, they worked as a Junior Software Tester for TheBookingButton Booking Engine at SiteMinder from an unspecified start date in 2019 until 2020. Currently, Elena is employed as a Customer Care Specialist at Rezdy starting from May 2023.

Elena Tenin Baum's education history includes a Bachelor's degree in Business Administration with a focus on Hospitality Management from Macquarie University. Elena also holds a Diploma of Education in Hospitality Administration/Management from the International College of Management Sydney (ICMS). Additionally, Elena has a Bachelor's degree in Food Science and Technology from Kuban State University of Technology in Russia.

In terms of additional certifications, Elena has obtained various qualifications. These include a certificate in "Provide a great customer support experience" and "Set up Intercom for your business" from Intercom in March 2023. Elena also completed the "Learn the Command Line Course" from Codecademy in October 2020 and received certificates of completion for courses in HTML, CSS, and Javascript Fundamentals from Codecademy in July 2020. Elena holds the ISTQB Foundation CTFL certification from ANZTB, obtained in August 2018. Additionally, they have a Klaviyo product certificate acquired in March 2023.