Hemant Malhotra

Hemant Malhotra has a diverse work experience spanning over 15 years. Hemant began their career as a Duty Manager at InterContinental Hotels Group from 2006 to 2008, where they gained a comprehensive understanding of the hospitality industry. Hemant then joined Hilton Worldwide as an Assistant Revenue Manager from 2009 to 2012. Hemant then moved to Agoda, starting as a Market Manager from 2012 to 2016, responsible for expanding the company's room supply network and managing hotel relationships. Hemant was then promoted to the position of Business Development Senior Manager, where they provided guidance and leadership to ensure successful account management in New Zealand. Hemant later joined Rezdy in 2019 as a Customer Services Manager, leading the onboarding and customer care teams globally. In this role, they set high standards of service delivery, provided reporting and analysis, and supported business transformation initiatives. Hemant is currently serving as the Global Customer Operations Manager at Rezdy, where they manage global customer operations and supports the execution of business transformation initiatives while coaching and mentoring team leads and specialists. Overall, Hemant has demonstrated expertise in customer service, team management, business development, and revenue management throughout their career.

Hemant Malhotra's education history includes a Diploma in Hotel Management, with a focus on business studies and accountancy, from the Institute of Hotel Management, which they completed from 1998 to 2001. Hemant also holds an Advance Diploma in Hotel Management from the Pacific International Hotel Management School, which they obtained from 2002 to 2003. Furthermore, Hemant Malhotra pursued a Post Graduate Diploma in Business Administration from The University of Auckland, which they completed from 2007 to 2009.