Magdalena Wójcik

Magdalena W. has extensive experience in customer service and quality management, currently serving as the Global Co-chair of B.able, Booking.com's Employee Resource Group, where responsibilities include leading a steering committee and promoting neurodiversity initiatives. As a Global Senior Quality Specialist, Magdalena managed the CS Shadowing Project and led the integration of quality operations into a CRM system to enhance efficiency for support staff. Previous roles include Global Quality Specialist and Quality Control Associate, focusing on quality audits, training development, and mentoring. Earlier career highlights include customer support positions with TomTom and ANWB, and experience in international tourism management through roles with Thomas Cook and TRAVALCO. Magdalena holds a Bachelor of Business Administration in International Tourism Management from Stenden University, complemented by additional studies in Dutch language and spa management.