Matthew Alves

Matthew Alves is an experienced IT professional currently serving as an IT Help Desk Technician at Roger Williams Park Zoo since January 2024. Previously, Matthew worked as a Testing and Integration Engineer at the Naval Undersea Warfare Center Newport from August 2021 to February 2023, where responsibilities included verifying and validating submarine warfare computer software and managing software system bugs using Jira. Matthew's career also includes roles at Nordson EFD as a Table Top Robot Specialist and CO-OP, focusing on automation control software testing and bug analysis. Matthew gained early IT experience as an IT Technical Support CO-OP at SMMA, providing support for Windows Hosted Desktops. Matthew's background is complemented by multiple positions at Roger Williams Park Zoo, where skills in customer service, ride operation, and maintenance were developed. Matthew holds a Bachelor of Science in Computer Engineering from Wentworth Institute of Technology, achieved between 2016 and 2020.