Nick Desantos

Nick Desantos has extensive experience in customer service and IT support, primarily with Richer Sounds since November 2013, where roles have included 2nd Line IT Support, Stock Control, Customer Service Advisor, and Customer Service Manager. Responsibilities included resolving technical queries, providing after-sales support, and managing customer service teams while facilitating training and mentoring sessions. Prior experience includes working as a Customer Service Representative at SERCO Global Services for O2 UK, and as a Senior Sales Consultant at Richer Sounds, where interactions with customers involved assisting with product selection and sales transactions. Nick Desantos holds GCSE qualifications in IT from Shelley High School, completed between 1997 and 2000.