Befkir Megra

Befkir Megra is an Information Technology Support Engineer at Ricoh USA, Inc. since April 2022, specializing in troubleshooting and resolving issues related to operating systems, productivity software, and communication systems. Experience includes effectively managing customer interactions and escalations, with a proficiency in applications such as Windows 10, Office 365, and various VPN products. Prior roles include serving as a Technical Support Specialist at ŌURA, focusing on financial analysis and Microsoft applications, and as a Business Support Associate II at Accenture, providing second-level support for an automotive company. Befkir holds a Bachelor's degree in Business Administration and Management from Vistula University, earned between 2020 and 2023.