Jonathan van

Jonathan Van is an experienced IT professional currently serving as a Service Delivery Specialist at Ricoh USA, Inc. since September 2020, where a customer-focused environment is emphasized through active engagement in customer presentations and validation. Previous roles include a ServiceNow NextGen Extern, where skills in configuration, workflow automation, and report generation were honed, alongside experience as a Client Services Representative in Information Technology at Columbia College Chicago, where technical support and training were provided. Additional experience spans positions as Associate Platform Support Analyst at McDonald's, IT Hardware Support Technician at UBS, and IT Systems Technician at Southern Illinois University, showcasing a comprehensive background in IT support and troubleshooting. Jonathan holds a Bachelor of Science in Information Systems Technology from Southern Illinois University, completed in 2014.