Mark Dilucca

Mark DiLucca is a seasoned professional with extensive experience in operations, quality assurance, and consultancy. Currently serving as Senior Services Program Analyst at Ricoh USA, Inc. since December 2017, Mark conducts post-sales analysis and recommends process improvements to enhance customer experience and reduce costs. Previously, Mark founded Continuous Improvement Associates, specializing in managerial consulting for the commercial printing and direct mail sectors. Mark's background also includes roles at ANRO Inc., where responsibilities ranged from leading quality assurance efforts to managing operations for multiple shifts. Mark holds a Bachelor of Science in Business Administration from Villanova University and a Master of Science in Organizational Leadership from Cabrini University.