Josue Cervantes Pamo

Josue Cervantes Pamo is a seasoned professional in business analytics and customer experience management, currently serving as Lead CX Metrics & Analytics at Rimac Seguros y Reaseguros since November 2023. Previously, a notable tenure at BBVA en Perú from April 2016 to October 2023 included roles such as Business Analytics Manager, where Josue led initiatives that resulted in a 12% increase in credit card sales, contributing to BBVA's leadership in the market. Other significant positions involved serving as Product Owner and Senior Specialist, where Josue successfully integrated BigData with Salesforce and generated strategic marketing insights. Early experience includes working with Sodimac Perú and Claro Perú in business intelligence and service analysis. Josue holds several advanced degrees, including an MBA in Administration and Management from CENTRUM PUCP, and has a robust educational background in Big Data, Systems Engineering, and Marketing.