Christopher Miles has over a decade of experience in technical support and service operations, currently serving as a Service Operations Engineer at Ring since January 2017. In this role, Christopher develops and monitors customer experience metrics while addressing technical issues that impact customers. Previous positions include Cloud Software Engineer and CS Trending Manager at Ring, where responsibilities encompassed designing cloud software, leading teams to resolve technical issues, and improving organizational processes. Prior experience includes working as a Level 2 Technical Support Agent at Ring.com and as a Technical Support Representative at Cox Communications. Christopher holds an Associate of Science in Information Technology and Networking from DeVry University and is currently pursuing a Bachelor of Science in Computer Information Systems.
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