Don Marshall is a seasoned professional with extensive experience in customer success and account management. Currently serving as a Sr Enterprise Customer Success Manager at RingCentral since January 2021, Don focuses on fostering strong relationships with large enterprise clients to optimize platform utilization and drive customer satisfaction. Prior to this role, Don held significant positions at Aspect Software from April 2006 to January 2021, including Sr Manager of Customer Success for Strategic Account Sales and Services, where innovative, customized solutions were delivered to rapidly expanding corporate clients. With a background in leading technical teams as Sr. Manager of Technical Services, Don has a proven track record in implementing effective solutions across North America and Europe. Earlier, as Director and General Manager at Scher Group from 1995 to 2006, Don successfully scaled operations and led consulting initiatives that resulted in substantial revenue growth. Don holds an MBA from Kent State University and a Bachelor of Arts in Political Science from the University of Pittsburgh.
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