John Roberts

John Roberts is a seasoned professional with extensive experience in contact center technologies and solutions engineering. Currently serving as Sr. Manager of CX Solution Engineering for Enterprise at RingCentral since June 2018, John has been recognized as a RingExcellence recipient in 2023 and previously in 2020 as a Solutions Engineer. Prior experience includes a tenure at Aspect Software as a Sr. Solutions Consultant, where responsibilities encompassed managing technology solutions during the sales process. John's earlier roles at HSBC Technology & Services involved management of contact center technologies and crisis incident management across North America, along with significant contributions to disaster recovery planning and budget management. Education includes a Bachelor of Science in Marketing/Management from UNLV Lee Business School.