Julia Tsukanova is currently the Head of Service Engineering at RingCentral and is a certified AWS Cloud Practitioner. They previously held leadership roles at Genesys, where they managed high-performing global support teams and directed strategic initiatives for product support. Julia has extensive experience in providing technical consulting, expert-level support, and developing training content across major telephony solutions. They began their career as a Senior Programmer/Analyst at the Higher Navy Academy, focusing on data modeling and application design. Julia is pursuing a Master's degree in Applied Mathematics from Saint Petersburg State University.
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