Maz Hilborn is an accomplished professional with extensive experience in technical account management and customer support within the cloud communications industry. Currently serving as Senior Manager of Enterprise Support for EMEA at RingCentral since October 2018, Maz has a proven track record of providing operational best practices and working with third-level support to address customer needs. Previous roles include Technical Account Manager at Five9 and Advanced Customer Care Engineer at Aspect Software, where Maz excelled in escalation management, problem resolution, and coaching Tier One support technicians. With a foundational background in technical support at Enghouse Interactive and network operations at Excite@Home, Maz combines technical expertise with strong customer service skills. Educational credentials include a Bachelor's degree in Music with a minor in Business Administration from Monterey Peninsula College.
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