Michael Adams is a seasoned professional with extensive experience in telecommunications and client services. Currently serving as a Contact Center Planning and Design Consultant at RingCentral since February 2022, Michael plays a pivotal role in post-sales support for customers implementing contact center solutions. Previously, at Mitel, Michael held positions as a Cloud Systems Engineer and Technical Support Engineer, excelling in delivering client-centric services and ensuring system reliability. Additional experience includes roles at Windstream Communications as a Transport Escalations Desk Technician and Team Lead, where Michael managed escalations and provided technical support for major telecom carriers. Earlier career experiences at Datto, Inc. and Paychex involved technical support and retirement plan consulting, respectively. Michael holds education in Psychology and Business Administration from Monroe Community College and a diploma from Webster Christian School.
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