Michael Thum is an experienced professional in customer success and IT project management, currently serving as an Enterprise Customer Success Manager at RingCentral since September 2021. Prior to this role, Michael held various positions at Aspect Software, including Sr. Manager of Customer Success, where responsibilities included managing client relationships to enhance retention and loyalty. Michael also worked at Agilent Technologies for several years, advancing through roles such as Enterprise Deployment Project Manager and IT Operating Manager, successfully overseeing major IT transformation projects and CRM application releases. Earlier in the career, Michael gained experience at Hewlett-Packard, where responsibilities included managing order management applications and implementing EDI programs. Michael holds a BS in Management Information Systems from the University of San Francisco and an AA in Computer Information Systems from Evergreen Valley College, complemented by education in Oracle from Aspect Software.
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