Shannon Ward

Shannon Ward is a seasoned professional in revenue operations and customer service, currently serving as a Senior Revenue Operations Analyst at RingCentral since December 2019. Prior to this role, Shannon held positions at Spectrum Enterprise and Spectrum, including Carrier Billing Resolution Supervisor, where effective management of billing resolution coordinators and oversight of significant collections from carriers were key responsibilities. With a decade of experience at Spectrum, Shannon progressed through various roles including Commercial Retention Supervisor and Business Retention Specialist, demonstrating strong leadership and customer retention skills. Earlier experience includes positions at Verizon Business and National City Bank, highlighting capabilities in customer support, training, and conflict resolution. Shannon's educational background includes studies at Gaston College from 2018 to 2020.