Isabelle MacEdo

Isabelle Macedo is an accomplished professional with extensive experience in customer service, logistics, and operations within the aviation and transportation sectors. Currently serving as an Agente de Operações I at RIOgaleão – Aeroporto Internacional Tom Jobim since January 2019, Isabelle excels in managing customer inquiries, overseeing lost and found operations, and facilitating seamless passenger experiences during domestic and international flights. Previous roles include positions at TRANZIRAN TRANSPORTES LTDA, Transportal Logística Ltda, and various logistics companies, where responsibilities ranged from accounting and documentation to customer relations and operational coordination. Isabelle's educational background includes ongoing postgraduate studies in Customer Experience in Tourism and an MBA in Customer Relationship Management.