John Kim

John Kim is an experienced professional with a robust background in game operations and customer success, currently serving as the Director and Chief of Staff to the CEO at Riot Games since July 2017. In this role, John leads initiatives to enhance the game publishing experience by managing a team that facilitates the integration of new games with Riot's Platform. Prior to joining Riot Games, John held key positions at Genesys | Interactive Intelligence from January 2014 to June 2017, including Manager of Service Delivery and Manager of Live Production, where John focused on customer loyalty and operational excellence across the APAC and JANZ regions. Earlier experience includes serving as High Touch Operations Manager and Customer Support Engineer at Cisco from April 2008 to January 2014. John holds a Bachelor's degree in Electrical Engineering and Commerce from the University of Sydney, completed in 2008, and graduated from St Marys Cathedral College in 2002.