Luis Carlos M.

Luis Carlos M. is an experienced professional in customer experience and marketing, currently serving as Sub Gerente Corporativo de Experiencia del Cliente for Ripley Perú since December 2020. Previously, Luis held the position of Jefe de Transformación y Experiencia del Cliente at Claro Perú from January 2019 to December 2020. A substantial part of Luis's career was spent at Ipsos Perú, where roles included Director de cuentas and Director de proyectos in Customer Experience, among others. Academically, Luis holds an M.B.A. with a focus on Marketing from ESAN Graduate School Of Business and has completed additional specialized training in customer experience management and consumer psychology from various institutions.