Escalations Lead / Level 2+ Support Engineer

Ripple is looking for an experienced NOC Engineer. You probably have 6 or more years of IT experience (Previous MSP experience is a bonus). You are definitely enthusiastic about both people and IT - you are someone who loves to help clients and lead a team to success. Here’s the mission of the job, and what you can expect. The salary is $80k AUD or higher, depending upon experience.

Mission for a Ripple Cloud Engineer:
To make Ripple clients feel human, especially when they are having an IT problem. To solve problems - and prevent future ones - using smart thinking. To become a better person in the process, and help us become better people for knowing you. To nurture and lead fellow Ripplers with your technical and people skills.

Our Values:

Best is Best
We find the best ways to do things, and often it means learning something new and changing our ways. This is the surest path to customer success, and for personal and professional growth.

Empathy and Kindness
Empathy is the gateway to helping, kindness the tool.
We first need to understand how someone is feeling, then use kindness and thoughtful communication to show our respect.

Ask Why, Not How aka Effectiveness > Efficiency
We need to understand what we are trying to accomplish before we can craft the best solutions.

Team Performance, Family Feel
Only a team of high performers is worth being on, and for as long as someone chooses to kick ass at Ripple, they should feel like Ripple is their second family.

Style and Design Make Everything Better.
Design is a choice one makes to improve the world and embrace the human spirit.