Amanda Drake has a diverse background in management and customer success, demonstrating a commitment to both operational excellence and client satisfaction. Experience as Operations Manager at Pacific Dental Services from 2016 to 2019 involved supervising daily operations and managing over 3,000 patient accounts, achieving an 87% patient retention rate. Transitioning into customer success roles, Amanda served as Senior Customer Success Manager at Procore Technologies and later at Instapage, focusing on maximizing client outcomes and enhancing digital advertising returns. Current position as Enterprise Technical Account Manager at Rippling began in September 2023. Earlier experience includes a Shift Supervisor role at Starbucks, enhancing customer service and training new staff. Educational background includes a Bachelor's degree in Child Development from California State University-Sacramento.
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