Ben Lord is a skilled manager with over a decade of experience in customer success and team leadership. They currently lead the Technical Account Management teams at Rippling, focusing on the success and retention of complex global clients. Previously, at Discuss, Ben managed Customer Success for the AMER region, enhancing client relations and developing new renewal processes. Their tenure at HubSpot included numerous roles where they consistently exceeded performance metrics and implemented impactful training programs. Ben holds a Bachelor's degree in Aviation Science from Bridgewater State University.
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