Caitlin Oswald is the Director of Technical Account Management at Rippling, where they lead initiatives to enhance Customer Success teams and foster product adoption and growth. They have a background in various customer-focused roles, including positions at Paychex and The GIANT Company, applying a data-driven approach to translate customer insights into actionable strategies. Previously, Caitlin served as a Branch Banker at BB&T and has developed their leadership style emphasizing clarity and proactive decision-making throughout their career.
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