Jacob Dickenson

Jacob Dickenson has a strong background in customer support and application support. Jacob is currently working as a Manager of Customer Support at Riskonnect, Inc. since July 2022. Prior to that, they were a Senior Application Support Analyst at Assurance Software Inc from June 2018 to November 2020. Before that, they served as a Senior Application Support Specialist - Team Lead at Sungard Availability Services from April 2014 to June 2018. Jacob started their career as a Client Support Specialist Level 1 at SunGard in January 2013 and worked there until April 2014. Jacob's earliest work experience was as a Software Support Technician at Dominion Enterprises from November 2008 to December 2012.

Jacob Dickenson earned a Bachelor's Degree in Computer and Network Security from Wilmington University, where they studied from 2006 to 2012. In addition to their degree, they obtained certifications including ABCP from DRI International in April 2015, as well as A+ and Security+ certifications from CompTIA. The specific dates of obtaining these certifications are not provided.