Susanne Slack

Susanne Slack has over 35 years of work experience in various roles and industries. Susanne started their career in 1985 as an Underwriting Account Executive at TRAVELERS INSURANCE COMPANY, where they managed a book of over 400 Workers Compensation assigned risk Accounts. Susanne was responsible for accounting transactions and received recognition for maximizing premium by investigating fraud.

In 1995, Susanne joined Oracle Corporation as a Senior Business Analyst, where they dynamically created, managed, published, and delivered enterprise content throughout the business lifecycle. Susanne also managed the requirements development process and coordinated product implementation and client training. Susanne later became a Senior Product Manager, taking ownership of multiple projects and serving as a bridge between internal and external clients.

From 2011 to 2013, Susanne worked as a Rating Analyst/QA Analyst at Access Insurance Company. Susanne provided adaptive solutions for product management and underwriting rules management in the Non Standard Automobile Market. Susanne also validated and resolved software issues through testing and implemented standards for development and deployment.

In 2013, Susanne joined Verizon as a Business Operations, Governance SharePoint Administrator. Susanne established and managed governance processes supporting the Service Delivery organization and implemented a tollgate process for the SDLC development cycle. Susanne also designed and maintained a reporting dashboard for project, program, and portfolio management.

Since 2016, Susanne has been working at Riskonnect, Inc. In their current role as a Tier 2 Technical Lead Customer Care, they are responsible for providing technical support and leading the customer care team. Previously, they worked as a Senior Client Services Consultant, where they provided consulting services to clients.

Overall, Susanne Slack's work experience spans across a wide range of roles in insurance, software, and technology companies, showcasing their expertise in account management, business analysis, product management, and customer care.

Susanne Slack attended Seminole State College of Florida, where they pursued a degree in Accounting. Their field of study was General Studies. Unfortunately, no specific start or end dates are provided for their education at this institution.